Mistakes, Complaints & Disputes
1. Consumer Law
MDS will meet its obligations under the Consumer Protection Laws currently in force.
2. Faulty Goods
If goods are faulty or different from those ordered MDS will make a full refund - this refund will be made as soon as possible or at the latest within 30 days of agreeing to give the refund - see separate returns policy.
3. Mistakes in bills, receipts or payments
MDS undertakes to correct any mistakes in bills, receipts or payments as soon as possible and at the latest within 30 days of agreement to do so.
MDS has an effective system for handling complaints/disputes and we will:
a. Acknowledge complaints within 5 working days.
b. Advise you how long it will take to resolve the complaint.
c. Keep you fully informed throughout the process.
Privacy & Security
1. Data protection act
MDS will meet the conditions of the Data Protection Act 1998 (DPA).
The consumer has the option to withhold personal information, which is not needed for the transaction. All information relating to the transaction will be collected and stored by MDS. MDS will not collect sensitive personal information without the explicit consent of the consumer (for example, health or ethnic origin).
MDS will allow customers easy access to their own personal information and ensure it is accurate and up to date. Information is collected during the registration and purchasing processes and is used in order to facilitate swift delivery of goods ordered through the site. MDS also undertakes to tell the consumer if it going to transfer personal information outside the European Economic Area.
You will not receive any marketing material from MDS unless you specifically state that you wish to receive it, at the point of registration. If you decide that you wish to receive marketing material but later change your mind, you may unsubscribe from the newsletter by sending an e-mail to email@example.com, entering UNSUBSCRIBE in the subject line.
The person responsible for privacy matters is: Michael Field - Managing Director
All information is collected lawfully and in accordance with the DataProtection Act 1998
3. Security policy MDS undertakes to ensure that their web site is secure so that consumers' personal information and transactions remain confidential and cannot be interfered with and that the content of the MDS site cannot be interfered with.
The person responsible for security matters is: Michael Field - Managing Director..
Our customer support and service telephone number is: 0800 310 2100 and is available 09:00 hrs to 17:15 hrs Monday to Friday. Calls are free of charge to the 0800 number.
MDS are committed to ensuring that you are completely happy with your purchase; however if you are not satisfied or have a problem, please follow the following returns procedures.
You have the right to cancel under the Distance Selling Regulations (full details below).
We do not supply goods on a trial basis and after this “cooling off” period goods can only be returned if they are faulty. If faulty goods are returned within 30 days we will replace or refund as appropriate, after 30 days we will repair or replace under the terms of our warranty.
Please contact us prior to returning goods to obtain a “Returns Authorisation Number” and ensure this is clearly marked on the parcel when goods are returned; if goods are returned without an RMA number delays in processing may occur.
Please keep all materials and packaging in case goods need to be returned and ensure that any goods are sent back in the same condition that you received them. You are liable for the cost of return carriage except in the case of goods that are supplied incorrectly or faulty in which case we will refund you the reasonable return carriage costs.
If you have any further queries regarding our return policy please contact us.
Right to Cancel
Under the Distance Selling Regulations, you have the right to cancel the contract for any reason within 7 working days after the date you receive the goods. The cancellation notice must be given in writing by letter, fax, email or any other durable medium.
MDS Battery Limited
1 Riverwalk Business Park
Fax – 01992 707031
Email – firstname.lastname@example.org
Once you have cancelled the order you have a duty of care for the goods and it is your responsibility to return them to us; returns costs are at your expense and we recommend the use of an insured trackable service.
We will refund you in full as soon as possible after we receive the returned goods and, in any event, within 30 days of receipt of the notice of cancellation. The refund will be for the full amount paid including the delivery cost.
The only exceptions are goods that are made to your own specification or personalised.
New goods are guaranteed for a period of 1 year from date of purchase on a return to base basis. This is in addition to the Consumers' statutory rights.
We will undertake to deliver within 30 days unless mutually agreed otherwise but would normally expect to despatch ex stock within 24 hours - Monday to Friday. If for any reason we cannot fulfil the order within this period we will inform you by email.